How can we help?
All deposits must originate from a bank account under your personal name. You won’t be able to deposit funds into your Longbridge Singapore account if they come from:
- Accounts that belong to a third party
- Third-party payment platforms
- Cheques or cash
If your deposit falls under any of these categories, it will be unsuccessful.
1. How do I get a refund for an unsuccessful deposit?
If your deposit was unsuccessful, you can request a refund through these methods:
- Go to the Longbridge App > Me > Help and Customer Service > Online Service
- Call us at +65 6330 3030
- WhatsApp us at +65 6330 3033
- Email us at contact@longbridge.sg
2. When will I receive my refund?
You’ll receive your refund through your original transfer method.
- For bank accounts: Refunds typically take 2-4 weeks to process.
- For third-party payment platforms: Refunds may take 6-8 weeks to process. You may also need to contact the third-party platform provider once the funds have been returned to them.
Please note that you’ll have to bear any bank charges incurred during the refund process.
- Contact Us
- WhatsApp Chat (for general enquiries):+65 6330 3033
- Trading days: 9:00am – 6:00pm (GMT+8)
- Dealing Hotline:+65 6330 3030
- Trading days: 9:00am – 6:00pm (GMT+8)
- For Institutions
- Corporate Services
- OpenAPI
- contact@longbridge.sg
- About
- About us
Registered with the Monetary Authority of Singapore (MAS), Long Bridge Securities Pte. Ltd. is a Capital Markets Services Licence holder and Exempt Financial Adviser (Licence No. CMS101211).
A licensed corporation recognized by the SFC (CE No. BPX066). Holder of License Types 1 (Dealing in Securities), 4 (Advising on Securities) and 9 (Asset Management). Also a registered HKEX participant and HKSCC participant.
Long Bridge Securities LLCA broker dealer registered with the Securities and Exchange Commission (SEC)(CRD: 314519/SEC: 8-70711), a member of the Financial Industry Regulatory Authority (FINRA) and Securities Investor Protection Corporation (SIPC).
A New Zealand registered Financial Service Provider (FSP number: FSP600050), and is a member of the Financial Dispute Resolution Scheme, a New Zealand independent dispute resolution service provider.
Long Bridge Securities Pte. Ltd. (“Long Bridge Securities”) (UEN No.: 202111825D) is regulated by the Monetary Authority of Singapore and holds a Capital Markets Services Licence for dealing in capital markets products that are securities, collective investment schemes, and exchange-traded derivatives contracts, and is an Exempt Financial Adviser.
The information contained on this website is provided for general information and educational purposes only. It does not take into account your specific investment objectives, financial situation, or particular needs. The content on this website does not constitute financial advice, an investment recommendation, an offer, or a solicitation to buy or sell any financial product.
You should carefully consider the suitability of any investment in light of your own circumstances, including your investment objectives, financial situation, and risk tolerance. Where necessary, you should seek advice from an independent financial adviser under a separate engagement before making any investment decision.
All investments carry risks. The value of financial instruments and products may rise or fall, and you may lose all or more than your initial investment. Past performance is not necessarily indicative of future results. Certain products, such as margin trading, options, warrants, exchange-traded derivatives, and structured products, involve a high degree of risk and may not be suitable for you.
Before trading, you must read the relevant risk disclosure statements available on the Longbridge Risk Disclosure Statement page.
While Long Bridge Securities takes reasonable care to ensure that the information provided on this website is accurate as at the time of publication, no representation or warranty is made as to its accuracy, adequacy, completeness, or reliability. Information may be subject to change without notice. Long Bridge Securities shall not be liable for any loss or damage arising from any reliance on or use of the information contained on this website.
This advertisement has not been reviewed by the Monetary Authority of Singapore.
In the event of any discrepancy or inconsistency between the English version and the Chinese translation, the English version shall prevail.