Scams targeting clients across various industries have been on the rise. At Longbridge, we are committed to safeguarding your account and ensuring secure interactions. In this article, you’ll find essential information on verifying official communication from us and avoiding scams.

1. How do I verify if a message or call is genuinely from Longbridge?

Our official communication channels are:

• App notifications: Official announcements and updates are sent via app push notifications. Update your app to the latest version regularly.
• Email: Emails are only sent from our official email domains: xxx@longbridge.sg and xxx@longbridge-inc.com 
• WhatsApp: Our official WhatsApp numbers are +65 6330 3033 and +65 6330 3035.
• Dealing hotline: You can reach us directly at +65 6330 3030.

Our official social media channels are:

• Instagram: @longbridge.sg
• Facebook: @SGLongbridge
• TikTok: @longbridge.sg
• X (formerly Twitter): @SG_Longbridge
• Rednote (Xiaohongshu): Leo 船长

If you receive a suspicious message or call claiming to be from us, reach out through our official channels to verify.

2. What should I watch out for to avoid scams?

Here are some common red flags:

1. Requests for payment or bank details: We will never ask for your credit card information, bank account details, or passwords over WhatsApp, email, or the phone.
2. Unsolicited links: Be cautious of links sent via email or text that do not direct to our official website or app.
3. Pressure tactics: Scammers may create urgency, claiming immediate action is needed to secure your account or rewards.
4. Unusual contact methods: Be wary of messages or calls from non-official channels or personal accounts claiming to represent us.

3. What should I do if I suspect a scam or fraudulent activity?

1. Do not engage: Avoid clicking on links or replying to messages you suspect are fake.
2. Verify: Cross-check the communication with our official channels listed above.
3. Report & contact us immediately at:
   • Hotline: +65 6330 3030
   • Email: contact@longbridge.sg

We will investigate the matter and ensure your account remains secure.

4. How can I protect myself from fraud?

1. Enable app notifications: Stay updated with the latest announcements and promotions directly from our app. Ensure your app is updated to the latest version.
2. Update your contact details: Provide us with your most recent phone number and email address to ensure smooth communication.
3. Be careful: If in doubt, contact us directly before acting on any unsolicited message or email.
4. Use strong passwords: Regularly update your account passwords and avoid using easily guessable combinations.

5. Does Longbridge ever ask for sensitive information?

No, Longbridge will never request the following information through messaging channels or phone calls:

• Bank account or credit card details
• Account passwords
• One-Time Passwords (OTPs)

If you’re asked for this information, it’s likely a scam.

6. How do I know if a link is legitimate?

Ensure the URL directs you to our official website: www.longbridge.com/sg. Avoid clicking on links that appear suspicious or unfamiliar.

7. I need help with something else

If you have additional concerns or questions, reach out to us through our official hotline or email. Stay vigilant, and thank you for trusting Longbridge!