How can we help?
Please ensure that your trading account with LBS has been opened before initiating any fund transfers.
- Supported Currency: SGD
- Estimated Cost: Free
- Estimated Arrival Time: Under normal conditions, funds will be credited within 5 minutes. You will receive an email and a push notification once the deposit is complete.
Things to Note:
- Use a New QR Code: Generate a new QR code for each PayNow transfer and avoid reusing the same code.
- Validity of QR Codes: Each QR code is valid for only 5 minutes.
- Source of Funds: Funds should originate from your personal bank account. Deposits from third parties or joint accounts as well as credit card will be rejected and returned. Clients are responsible for any additional costs incurred during the refund process.
- Exceptions Requiring Longer Processing Time: In cases such as missing reference numbers, duplicate QR code usage, or discrepancies in bank account names, crediting funds may take a longer time. If funds are not credited within 1 business day, please contact our customer service.
How to deposit via PayNow?
1. Generate your unique QR code in LB app
Login to your Longbridge app, go to "Portfolio" > "Deposit" > "PAYNOW"
Key in the deposit amount, then tap "Generate QR code"
Click "Save QR code" and proceed to your banking app.
Note: The Reference number must be indicated and is unique for each transfer.
2. Go to Bank Mobile App to complete the transfer
DBS: Login to the DBS mobile app, click on "Pay & Transfer" and "Scan & Pay" to upload your unique QR code.
The amount and reference number will be auto-filled. Click on "PAY NOW" to complete the transfer
OCBC: Login to the OCBC mobile app, click on "Scan & Pay" and "Import" in the top right corner to upload your Unique QR code.
The amount and reference number will be auto-filled. Click "Next" to complete the transfer
UOB: Login to the UOB mobile banking app, click on "Scan to Pay" to upload your unique QR code.
The amount and reference number will be auto-filled. Swipe to confirm.
3. Check your deposit history
Once the transfer is complete, you will receive an email and a push notification confirming the deposit.
Alternatively, you can check the status of the transfer by going back to the Longbridge app > "Portfolio" > tap on the "Proof of Remittance" icon located at the top right corner.
- Contact Us
- Email:contact@longbridge.sg
- WhatsApp Chat (for general enquiries):+65 6330 3033
- Non-trading days:9a.m. – 12a.m. (GMT+8)
- Dealing Hotline:+65 6330 3030
- Trading days:9a.m. – 12a.m. (GMT+8)
Registered with the Monetary Authority of Singapore (MAS), Long Bridge Securities Pte. Ltd. is a Capital Markets Services Licence holder and Exempt Financial Adviser (Licence No. CMS101211).
A licensed corporation recognized by the SFC (CE No. BPX066). Holder of License Types 1 (Dealing in Securities), 4 (Advising on Securities) and 9 (Asset Management). Also a registered HKEX participant and HKSCC participant.
Long Bridge Securities LLCA broker dealer registered with the Securities and Exchange Commission (SEC)(CRD: 314519/SEC: 8-70711), a member of the Financial Industry Regulatory Authority (FINRA) and Securities Investor Protection Corporation (SIPC).
A New Zealand registered Financial Service Provider (FSP number: FSP600050), and is a member of the Financial Dispute Resolution Scheme, a New Zealand independent dispute resolution service provider.