How do I cancel my account?

The account cancellation process is as follows:
Before proceeding with the cancellation, please take note of the following:

  1. Asset Settlement: Ensure that there are no pending assets to be settled, no outstanding liabilities, and that all third-party bindings have been removed.
  2. Data Deletion: Upon cancellation, your personal information, account details, and transaction records will be permanently deleted and cannot be recovered.
  3. Rights Forfeiture: Cancellation is considered a waiver of any future entitlements that may arise (e.g., IPO refunds, etc.).
  4. Registration Restriction: Within 90 days after account cancellation, the current phone number cannot be used to register a new account.

The account cancellation process:

  • Account Opening Completed: Please send an email from the contact email address you registered with Longbridge to contact@longbridge.sg, and provide the following information: Your Longbridge Singapore securities account number; indicate whether you wish to “close only the securities account” or “close the securities account and delete login information”; and state the reason for closing the account. We will process your request after verifying your identity, and the process will be completed within 7 business days.
  • Account Opening Not Completed: Open Longbridge > tap the profile icon in the top-left corner > select Help and Customer Service, then contact customer service for assistance.

This article is for reference only.

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